Save Job Back to Search Job Description Summary Similar Jobs6 month FTC with the possibility of being made permAn opportunity to work for a well-respected businessAbout Our ClientMichael Page have partnered with a well-respected & leading not for profit business and they are looking for an experienced Contact Centre Team Leader to join their Warrington team on a 6 month FTC. This has the opportunity to be extended or go perm!Job DescriptionAs a Contact Centre Team Leader you will:Support the Manager in the delivery of best in practice front-line customer serviceEnsure the implementation of the improvement plan across the teamTrack the performance of the team and offer suggestions for areas of improvementCarry our performance reviews with various staff members to ensure they are working towards their KPI'sTaking a proactive approach to customer care, ensuring high customer satisfaction.Have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the relevant CRM systems.The Successful ApplicantTo be successful in this role:Have experience of managing a multi-channel/multi-disciplinary centreHave a positive and proactive attitudeStrong communication skillsAbility to work in a teamStrong leadership skillsCan commute to the Warringotn officeWhat's on OfferIn return, our client can offer:6 month FTC with the possibility of being extended or going permFree on-site-parkingCompetitive salary on offerCareer prospectsContactLee McerleanQuote job refJN-012025-6637414Phone number+44 161 829 0398Job summaryJob functionBusiness SupportSubsectorCall centreSectorNot For ProfitLocationWarringtonContract typeTemporaryConsultant nameLee McerleanConsultant phone+44 161 829 0398Job referenceJN-012025-6637414
