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Technical Product Support Specialist

Pudsey Permanent £28,000 - £34,000 per year View Job Description

The role of Technical Product Support Specialist involves providing excellent technical assistance and resolving product-related queries for customers in the retail industry. Based in Leeds, this position offers the opportunity to enhance customer satisfaction through effective problem-solving and technical knowledge.

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Job Description
Summary
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Fantastic Benefits Package
Friendly Team Culture

About Our Client

This Global company operates within the retail industry, focusing on delivering high-quality products and exceptional customer service. They are committed to innovation and supporting their customers with reliable solutions.

Job Description

Provide technical support to customers via phone & Email, ensuring timely and effective resolution of issues.
Assist with troubleshooting product-related challenges and recommend appropriate solutions.
Collaborate with internal teams to escalate and resolve complex technical queries.
Maintain accurate records of customer interactions and technical issues.
Support the Regional Sales team with technical information for their customers
Stay updated on product developments and industry trends to offer informed support.
Contribute to improving customer service processes and technical documentation.

The Successful Applicant

A successful Technical Product Support Specialist should have:

Minimum of 2 years experience in a product support role.
Proficient technical knowledge or tech savvy with an interest in new technology
Strong problem solving skills with the ability to diagnose, troubleshoot and identify solutions to resolve issues.
Ability to multitask.
Experience within Engineering or technical motor products highly advantageous.