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Account Coordinator

Stockport Permanent £27,000 - £31,000 per year View Job Description
As a manufacturing Customer Account Manager, you will drive growth by managing client relationships, identifying new business opportunities, and ensuring customer satisfaction. Your role will involve collaborating with internal teams to deliver tailored solutions, meeting production goals, and maintaining a high standard of service.
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  • Immediate start, permanent full-time employment with internal progression
  • Performance bonus allowance + basic of £30k

About Our Client

Our client is a dynamic and innovative chemicals manufacturing company specializing in high-quality chemical solutions across diverse industries. With a commitment to sustainability, cutting-edge technology, and operational excellence, they are recognized as a leader in their field. Their products serve industries ranging from pharmaceuticals and agriculture to automotive and consumer goods.

Job Description

Key responsibilities will consist of:

* Taking ownership of order fulfilment for a set of international brand and distribution accounts.
* Delivering excellent customer service via email phone and in person.
* Generating new orders through regular account contact (email, phone etc).
* Promptly processing customer sales orders.
* Presenting the customer with monthly stock reports to support their inventory control.
* Obtaining and analysing customer forecasts.
* Supporting the Commercial team with the coordination, administration and control associated with the introduction of new products and existing product changes.
* Lead the management of the customer seal sign-off process.
* Negotiate contracts and close agreements to maximise profits
* Identify and develop new business opportunities to meet sales targets
* Track and forecast key account metrics (e.g., quarterly sales results, annual forecasts)
* Maintenance of sales order file and uploading sales order to the IT System.
* Proactively contacting customers to coordinate the delivery of free issue components on time and in full.
* Proactively introduce our product portfolio, offering installation advice, features, and benefits
* Coordinate and post out customer samples to support the Commercial team.
* Support Commercial with the exit plan for the termination of any business.

The Successful Applicant

The relevant candidate will & should possess:

  • Proven experience in a client-facing role, such as account management, business development, or a similar position.
  • Excellent interpersonal and communication skills with a strong ability to build rapport and trust.
  • Demonstrated ability to manage multiple clients and projects simultaneously with attention to detail.
  • Strong problem-solving skills and a proactive approach to addressing client needs.
  • Ability to analyse and interpret client data to inform decision-making and improve service delivery.
  • Experience in digital forensics, cybersecurity, or related fields is an advantage but not essential.
  • Proficiency in Microsoft Office Suite and familiarity with CRM systems.

What's on Offer

  • 25 days of annual leave, plus your birthday off, increasing to 30 days with tenure
  • Bank holidays off
  • Complimentary on-site parking.
  • Starting salary of £29k + performance-related bonus.
  • Opportunities for both internal and external training, as well as apprenticeships, to support your professional development.
  • Regular social events, such as team outings and international trips.
  • Quarterly employee recognition awards.
  • Enhanced company sick pay and pension schemes.
  • Free eye examinations and contributions towards glasses.
  • Online GP access.
  • An Employee Assistance Programme to support your health and well-being.
  • A death-in-service benefit equivalent to three times your salary.
Contact
Callum Crawford
Quote job ref
JN-012025-6642367
Phone number
+44 151 255 3754

Job summary

Job function
Business Support
Subsector
Administrator
Sector
Industrial / Manufacturing
Location
Stockport
Contract type
Permanent
Consultant name
Callum Crawford
Consultant phone
+44 151 255 3754
Job reference
JN-012025-6642367