Back to search

B2B Customer Service Agent

Marlow Permanent £26,000 - £26,000 per year View Job Description
A global leader in professional equipment is seeking a proactive B2B Customer Service Executive. The role involves managing business accounts, processing orders, and delivering exceptional service. This position requires strong communication, problem-solving, and organisational skills within a fast-paced, results-driven environment.
  • A market leading and international business
  • A great opportunity to work in a fast paced and exciting role

About Our Client

B2B Customer Service Agent, Marlow: Our client is a globally recognised company specialising in high-performance equipment / Consumer Packaged Goods. With a strong presence in the construction, industrial, and DIY sectors, they are known for innovation, quality, and reliability. Their commitment to customer satisfaction and continuous improvement makes them a market leader in their field.

Job Description



B2B Customer Service Agent, Marlow:

  • All areas of B2B - Business to business customer service
  • Working in a fast paced environment and liaising with customers, warehouse and 3PL
  • Good knowledge of Excel and ideally experience of Salesforce and/or SAP
  • Act as a key contact for business customers, handling enquiries and providing expert support.
  • Process and manage orders, ensuring accuracy and timely delivery.
  • Work closely with sales teams to support client relationships and business growth.
  • Coordinate with logistics and supply chain teams to track shipments and resolve issues.
  • Maintain accurate customer records within internal systems.
  • Handle warranty claims, returns, and after-sales support efficiently.
  • Identify opportunities to improve customer service processes and overall experience.
  • Contribute to departmental goals, supporting a culture of continuous improvement.



The Successful Applicant



B2B Customer Service Agent, Marlow:

  • Experience in a B2B customer service or account management role.
  • Strong communication and relationship-building skills.
  • Excellent organisational skills with high attention to detail.
  • Ability to multitask and work effectively under pressure.
  • Proficient in CRM systems and Microsoft Office applications.
  • Problem-solving mindset with a proactive approach.
  • Experience within the tools, construction, or manufacturing sector is beneficial.
  • A team player with a positive and professional attitude.



What's on Offer

Salary of circa £26,000 plus excellent package

Contact
Mark Norrish
Quote job ref
JN-022025-6675626
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
Marlow
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-022025-6675626