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Senior Customer Relations Specialist

Eastbourne Permanent £26,000 - £30,000 per year View Job Description
The Senior Customer Relationship Specialist role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.
  • Senior Customer Relations Manager
  • Monday-Friday

About Our Client

This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.

Job Description

  • Manage and nurture relationships with key clients to ensure satisfaction and loyalty.
  • Handle customer inquiries and resolve issues promptly to maintain service excellence.
  • Coordinate with internal teams to ensure timely delivery of services and solutions.
  • Monitor client accounts and provide regular updates to stakeholders.
  • Identify opportunities to upsell or cross-sell services to existing clients.
  • Prepare reports on customer feedback and service performance for management review.
  • Support the implementation of customer service initiatives and improvements.
  • Contribute to a positive and professional team environment

The Successful Applicant

A successful Senior Customer Relationship Specialist should have:

  • Experience in customer service, particularly in the transport, logistics & distribution industry.
  • Strong communication and interpersonal skills to build and maintain client relationships.
  • Excellent problem-solving abilities and a proactive approach to challenges.
  • Proficiency in using customer relationship management (CRM) tools and systems.
  • A collaborative mindset and the ability to work effectively in a small team setting.

What's on Offer

  • Competitive salary in the range of £26,000 to £30,000 depending on experience.
  • Monthly performance-based bonus scheme.
  • Friendly and supportive office environment in Eastbourne.
  • Casual workwear policy promoting a relaxed atmosphere.
  • Convenient central location with excellent transport links.



This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team!

Contact
Ally Lantos
Quote job ref
JN-082025-6817266
Phone number
+441273201204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Transport & Distribution
Location
Eastbourne
Contract type
Permanent
Consultant name
Ally Lantos
Consultant phone
+441273201204
Job reference
JN-082025-6817266