Save Job Back to Search Job Description Summary Similar JobsPrevious experience working within a logistics/supply chain environmentThis role will be 50% in office 50% on the road so need to be able to travelAbout Our ClientOur client is a leading player within the logistics and supply chain sector, providing tailored solutions to a wide range of industries. With continued investment and growth, they are now looking for a driven Logistics Customer Service Manager to lead a high-performing team, ensuring exceptional service delivery across their logistics operations.Job DescriptionAs Logistics Customer Service Manager, you will:Lead, develop and motivate a team of customer service professionals within the logistics division.Act as the key point of contact for major customers, ensuring service levels and contractual commitments are achieved.Drive continuous improvement initiatives to enhance customer experience and operational efficiency.Monitor KPIs and service metrics, implementing corrective action where necessary.Partner with internal teams (operations, planning, and commercial) to deliver seamless end-to-end service.Support the business in identifying opportunities to enhance customer relationships and drive long-term retention.The Successful ApplicantThe successful Logistics Customer Service Manager will demonstrate:Proven experience in a customer service management role within logistics, transport, or supply chain.Strong leadership skills, with the ability to motivate and develop a high-performing team.Excellent stakeholder management and communication skills, with a customer-first mindset.Ability to work in a fast-paced environment with a proactive and solutions-oriented approach.Strong commercial acumen and experience managing KPIs and service metrics.What's on OfferOn offer for the successful Logistics Customer Service Manager:£52kMileage allowancePerformance bonus (discretionary - business performance)50% in Slough & 50% on the roadMon-Fri (rotating weekend cover)Logistics Distribution and Supply ChainContactBen DunmoreQuote job refJN-082025-6812463Phone number+442072692133Job summaryJob functionLogisticsSubsectorCustomer ServiceSectorTransport & DistributionLocationSloughContract typePermanentConsultant nameBen DunmoreConsultant phone+442072692133Job referenceJN-082025-6812463
