Save Job Back to Search Job Description Summary Similar JobsExcellent opportunity for an exceptional Director of Customer RetentionHigh profile role with a leading service sector businessAbout Our ClientOur client is a large organisation within business and consumer service industry, renowned for its commitment to customer satisfaction and quality service. They maintain a significant market presence and are recognised for their progressive approach to business.Job DescriptionOversee the development and implementation of retention strategies.Monitor customer satisfaction and implement improvement plans where necessary.Contribute to business growth by exploring new opportunities and strategies.Lead and mentor the retention team to ensure high performance.Engage with stakeholders to align retention strategies with business objectives.Monitor industry trends and competitor activities to keep ahead of the market.Set and manage budgets for retention initiatives.Ensure compliance with regulatory standards within the departmentThe Successful ApplicantA successful Director of Customer Retentions should have:Proven experience in leading retention strategies ideally from high-profile financial services or consumer service subscription organisations.Deep experience of retention, CRM and database marketing strategies to deliver financial and non-financial objectives.Strong commercial management expertise supported by a data, insight and KPI approach.Strong leadership and mentoring abilities.Excellent communication and stakeholder engagement skills to lead in a fast pace environment.A customer champion who creates compelling value and retention initiatives to drive engagement, satisfaction and retention ratesAbility to manage £multi-million budgets and ensure compliance with regulatory standards.Experience of presenting to and operating at Executive and Board level.Ability to be office based in the South-West for a minimum of 2 days per week.What's on OfferA competitive salary, bonus and benefits.ContactMark Lawson-JonesQuote job refJN-022025-6670021Phone number07342 073 140Job summaryJob functionExecutive SearchSubsectorMarketingSectorInsuranceLocationSouth West EnglandContract typePermanentConsultant nameMark Lawson-JonesConsultant phone07342 073 140Job referenceJN-022025-6670021
