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Customer Service Manager

London Permanent £45,000 - £60,000 per year View Job Description
The Customer Service Manager will oversee and improve customer service operations within a unique but successful industry. This permanent role requires a results-oriented individual to ensure exceptional service delivery.
  • Customer Service Manager for one-of-a kind Global Business.
  • Great salary, bonus and West End Location.

About Our Client

The client is a global enterprise introducing a one of a kind business venture to the UK market. With a presence across multiple continents, they champion a customer first approach and aim to change lives.

Job Description

As Customer Service Manager, you will;

  • Develop and implement strategies to enhance customer satisfaction.
  • Monitor and evaluate service levels, ensuring adherence to company standards.
  • Handle escalated customer concerns and resolve them effectively.
  • Collaborate with other departments to streamline customer-related processes.
  • Prepare regular reports on customer service performance and improvement areas.
  • Train and mentor team members, fostering a culture of continuous improvement.
  • Stay updated on industry trends and best practices to maintain a competitive edge.

The Successful Applicant

A successful Customer Service Manager should have:

  • Proven experience in a customer service leadership role within a fast paced industry.
  • Strong organisational and problem-solving skills.
  • Ability to manage and motivate a team effectively.
  • Excellent communication and interpersonal abilities.
  • Proficiency in analysing data and preparing performance reports.
  • Knowledge of customer service software and tools.
  • A proactive attitude with a focus on delivering results.

What's on Offer

  • Competitive salary of approximately £40,000-£55,000 per annum.
  • Performance-based bonus opportunities.
  • Generous holiday allowance to support work-life balance.
  • A permanent position with an organisation like no other.
  • Opportunities for professional development and career growth.



If you are passionate about leading a customer service team and ensuring client satisfaction, this could be the ideal role for you. Apply today to take the next step in your career!

Contact
Dillon Burgess
Quote job ref
JN-082025-6822318
Phone number
+442072692120

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Leisure, Travel & Tourism
Location
London
Contract type
Permanent
Consultant name
Dillon Burgess
Consultant phone
+442072692120
Job reference
JN-082025-6822318