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Customer Service Manager

Huddersfield Permanent £40,000 - £45,000 per year View Job Description
The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.
  • Customer Service Manager
  • Manufacturing Business

About Our Client

The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.

Job Description

  • Lead and manage the customer service team to deliver exceptional service standards.
  • Monitor and improve customer service processes to ensure efficiency and satisfaction.
  • Act as the primary point of contact for escalated customer queries and resolve issues effectively.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Analyse customer feedback and service metrics to identify areas for improvement.
  • Train and mentor team members to enhance their skills and performance.
  • Prepare and present reports on customer service performance to senior management.
  • Work with installations team to plan and arrange installations for customers

The Successful Applicant

A successful Customer Service Manager should have:

  • Proven experience in customer service management within the industrial or manufacturing sector.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Ability to analyse data and implement improvements based on findings.
  • Knowledge of customer service software and tools.
  • A proactive approach to ensuring customer satisfaction.

What's on Offer

  • Competitive salary of £40,,000 to £45,000 per annum.
  • Permanent position with opportunities for career growth.
  • Supportive and collaborative working environment in Huddersfield.
  • Chance to lead a dynamic team and make a significant impact.
  • Potential for additional benefits based on performance.



This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area

Contact
Zach Johnson
Quote job ref
JN-082025-6821151
Phone number
+44 113 243 7708

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Huddersfield
Contract type
Permanent
Consultant name
Zach Johnson
Consultant phone
+44 113 243 7708
Job reference
JN-082025-6821151