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Customer Experience Designer

Milton Keynes Temporary £22 - £25 per hour View Job Description
A Customer Experience Designer is required for a temporary assignment to enhance the customer journey in a not for profit organisation located in Milton Keynes . The role demands a creative individual with a passion for user experience and customer service.
  • National not for profit organisation dedicating to improving lives
  • 6 month role with an immediate start

About Our Client

Our client is a large organisation operating in the not for profit sector, with a strong reputation for its commitment to improving lives. They are dedicated to their mission of service and are known for their positive impact across the UK. Due to internal projects they are currently recruiting for a Customer Experience Designer on an initial 6 month temp basis to start asap, based in Milton Keynes with hybrid working.

Job Description

  • Creating and implementing innovative strategies to improve the customer experience.
  • Conducting user research to understand customer needs and behaviours.
  • Collaborating with the customer service department to improve customer interactions.
  • Designing user-friendly interfaces and touchpoints for customers.
  • Implementing feedback mechanisms to measure customer satisfaction.
  • Analysing feedback data to identify areas for improvement.
  • Developing and maintaining customer experience policies and procedures.
  • Training staff on customer experience best practices.

The Successful Applicant

A successful Customer Experience Designer should have:

  • Experience within Customer Experience or Project Management
  • Experience in a customer-facing role.
  • Strong knowledge of user experience design and customer service principles.
  • Excellent research and analytical skills.
  • The ability to work collaboratively with a team.
  • Strong communication skills, both written and verbal.
  • Able to travel to Milton Keynes 1-3 times per week



What's on Offer

  • A competitive hourly rate, negotiable depending on experience
  • The opportunity to make a positive impact in the not for profit sector.
  • A supportive work environment
  • The chance to contribute to improving customer experience in a meaningful way.



We encourage all qualified candidates who are passionate about improving the customer experience and want to contribute to a not for profit organisation to apply.

Contact
Sonia Shah
Quote job ref
JN-042025-6726577
Phone number
+44 172 773 0136

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Property
Location
Milton Keynes
Contract type
Temporary
Consultant name
Sonia Shah
Consultant phone
+44 172 773 0136
Job reference
JN-042025-6726577