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Customer Care Manager

Southampton Permanent £40,000 - £50,000 per year View Job Description
The Customer Care Manager will oversee the customer service team, ensuring excellent service delivery and effective resolution of customer concerns. This role in the retail industry requires a detail-oriented individual with strong leadership skills and a focus on enhancing customer satisfaction.
  • Local role based in Southampton
  • Business thriving on growth

About Our Client

This opportunity is with a medium-sized organisation within the retail sector, based in Southampton. The company is well-established and focuses on providing high-quality products and exceptional customer service.

Job Description

The key responsibilities for the Customer Care Manager role are:

  • Manage and lead the customer service team to achieve performance targets.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Oversee the handling of customer complaints and ensure timely resolution.
  • Monitor service quality and provide regular feedback to team members.
  • Analyse customer service metrics and prepare reports for senior management.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Train and mentor team members to enhance their skills and knowledge.
  • Ensure compliance with company policies and industry standards.

The Successful Applicant

A successful Customer Care Manager should have:

  • Prior experience in a leadership role within customer service or retail.
  • Strong organisational skills and the ability to manage multiple tasks effectively.
  • Proficiency in analysing data and using metrics to drive improvements.
  • Excellent communication and interpersonal skills.
  • A commitment to delivering exceptional customer experiences.
  • Knowledge of best practices in customer service and team management.

What's on Offer

  • A competitive salary
  • A permanent position with growth opportunities
  • Comprehensive training and support to succeed in the role.
  • A collaborative work environment in the retail industry.
  • Generous holiday leave and other benefits.



If you are passionate about customer service and ready to take on a leadership role, apply now.

Contact
Ryan Batley
Quote job ref
JN-082025-6821437
Phone number
+44 238 068 2204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Southampton
Contract type
Permanent
Consultant name
Ryan Batley
Consultant phone
+44 238 068 2204
Job reference
JN-082025-6821437