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Complaints Handler

Chester Temporary £16 - £18 per hour View Job Description
As a Complaints Handler in the not-for-profit sector, you will manage customer concerns with professionalism and efficiency. This temporary role in Chester requires a detail-oriented individual with a strong commitment to providing excellent customer service.
  • 12 month temporary role offering start date for 1st September
  • Hybrid working after training - 3 days at home, 2 days in the office

About Our Client

This organisation operates within the not-for-profit sector and is focused on delivering services that make a positive impact. It is a small-sized company known for its commitment to customer satisfaction and operational excellence.

Job Description

  • Handle incoming complaints from customers with care and professionalism.
  • Investigate issues thoroughly to identify solutions and resolve concerns promptly.
  • Maintain accurate records of all complaint interactions and resolutions.
  • Liaise with internal teams to gather necessary information and provide updates to customers.
  • Ensure that all complaints are handled in line with company policies and regulatory standards.
  • Provide feedback to management to help improve processes and customer experiences.
  • Contribute to a positive and supportive team environment.

The Successful Applicant

A successful Complaints Handler should have:

  • Previous experience in a customer service or complaints-handling role within a regulated environment.
  • Strong communication and problem-solving skills.
  • Attention to detail and a methodical approach to resolving issues.
  • Familiarity with working in the not-for-profit sector is advantageous.
  • Ability to work effectively both independently and as part of a team.
  • A proactive attitude and commitment to maintaining high standards.

What's on Offer

  • Competitive hourly rate of approximately £14.40 to £17.60, paid weekly.
  • Hybrid working - 3 days at home, 2 days in office after training.
  • Opportunity to work in Chester within a meaningful not-for-profit environment.
  • Temporary role offering flexibility and the chance to build valuable experience.
  • Supportive company culture with a focus on customer satisfaction.



If you are ready to make a difference as a Complaints Handler, we encourage you to apply today!

Contact
Lee Mcerlean
Quote job ref
JN-082025-6813872
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Not For Profit
Location
Chester
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-082025-6813872