Technology Support Analyst (6 month FTC)

* Support all technology systems and software across the firm including AV technology and in-meeting room technology solutions.
* Support and promote an ITIL framework of working covering, incident, problem and change.
* Ensure the ticketing systems is properly maintained, and calls, as well as users, are updated on and actioned in accordance with agreed timescales.
* Review the ticketing system to identify trends, recurring issues and escalate as appropriate.
* Maintaining asset registers for all devices.
* Assist with the implementation of new software and practices for internal clients.
* Work with the Technology Team to identify best practice, continual service improvement, and future development opportunities.
* Work with Outsourced Security advisors to ensure the firm continue to improve security posture.
* Review and update procedures of all areas of technology to ensure that they are appropriate and in accordance with best practice.
* To be fully familiar with the firm's technology compliance policies including backup, antivirus, data protection, security and confidentiality.
* To engage with vendors when dealing with support issues and/or maintaining vendor relationships.
* Work in collaboration with the wider IT team where applicable to support delivery of IT projects.