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Technical Support Engineer (Shift based)

Docklands Permanent £30,000 - £32,000 per year View Job Description
As a shift based Technical Support Engineer, you will provide first and second-level support, ensuring the quick recovery of Network, Mobile, IoT, and customer services during disruptions. You will collaborate with vendors, carriers, mobile operators, and third parties to deliver technical solutions and maintain customer satisfaction.
  • Opportunity to work in a team-oriented and supportive environment.
  • Opportunity to work in a dynamic and fast-paced environment.

About Our Client

Our client is a global telecommunications company known for its expertise in offering end-to-end solutions for enterprises, including network infrastructure, cloud services, and IoT solutions.

Job Description

  • Manage IoT and network service alerts, along with customer fault reports via various channels.
  • Update ticketing systems and documentation, collaborating with third-party vendors, mobile operators, and internal resources to resolve technical issues.
  • Escalate critical issues and customer inquiries to On-Call Support/Line Managers.
  • Perform on-site troubleshooting and routine tasks like system administration, reporting, and tape changes.
  • Attend customer meetings, generate ad-hoc reports, and assist remote engineers with service tests.
  • Participate in a 24/7 maintenance rota, travel for business-related tasks, and provide technical support, designs, and proposals.
  • Update the ITOC database and communicate with vendors and customers on change requests and maintenance.
  • Complete ad-hoc tasks as assigned.

The Successful Applicant

  • Flexible and adaptable, with the ability to work a 4-day on, 4-day off shift pattern and outside standard hours when needed.
  • Proficient in MS Office Suite (Excel, Word, PowerPoint, Visio) and skilled in maintaining and installing network infrastructure, security systems, servers, and virtualization technologies.
  • Experienced in troubleshooting networks and PC/servers across all OSI 7 layers.
  • Holds CCNP/CCNA, JNCIP certifications (preferable).
  • Strong communication and customer service skills.
  • Capable of investigating and resolving inquiries and willing to take on ad-hoc tasks as required.
  • Knowledgeable in information security responsibilities.

What's on Offer



  • Up to £32,000 + £1300 shift allowance


  • Up to 30 days per year including Bank Holidays


  • Private medical and life insurance


  • Dental plan and free eye test


  • Life management support service


  • Pension scheme
Contact
Quincy Sun
Quote job ref
JN-022025-6663314
Phone number
+442072692121

Job summary

Job function
Technology
Subsector
IT Support
Sector
Technology & Telecoms
Location
Docklands
Contract type
Permanent
Consultant name
Quincy Sun
Consultant phone
+442072692121
Job reference
JN-022025-6663314