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Technical Support Coordinator

Leeds Permanent View Job Description
We are looking for a dedicated Technical Support Coordinator to assist our clients with product troubleshooting and technical expertise. The ideal candidate will be adept at providing excellent customer service and have a strong technical background, particularly within the industrial/manufacturing sector.
  • Performance Bonus
  • Career Development

About Our Client

Our client is a medium-sized organization within the industrial and manufacturing sector. Based in Leeds, they are renowned for their commitment to providing superior products and unmatched customer service to a diverse range of industries.

Job Description

  • Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT related queries)
  • Being a senior point of contact for resolving technical queries and questions for product installers, end users and colleagues via phone, email and face to face.
  • Guiding installers through the setup and configuration of products remotely.
  • Delivering pre/post installation technical advice.
  • Being a product expert on a wide range of products and answering questions from customers and colleagues about products
  • Testing suspected faulty equipment

The Successful Applicant

A successful Technical Support Coordinator should have:

  • 3+ years' experience working in a busy customer service setting
  • Proven technical knowledge of and working experience with electro-mechanical products, security products (not IT related)
  • Previous experience with either installing or fault finding on small to medium sized IP based access control or CCTV Systems (not IT helpdesk)
  • A recognised engineering qualification and/or time served ability to understand electro-mechanical concepts and tailor appropriate solutions.
  • Ability to learn new products quickly

What's on Offer

  • An attractive salary range of approximately £27,000 - £35,000 including a bonus.
  • A supportive work environment that values teamwork and personal development.
  • Opportunities to grow within the company and shape your career path.
  • Comprehensive training to ensure you are up to speed with our products and systems.



Contact
Chloe Mccabe
Quote job ref
JN-052025-6744563
Phone number
+441512553761

Job summary

Job function
Engineering & Manufacturing
Subsector
Quality, Technical
Sector
Technology & Telecoms
Location
Leeds
Contract type
Permanent
Consultant name
Chloe Mccabe
Consultant phone
+441512553761
Job reference
JN-052025-6744563