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Technical Account Manager

Birmingham Permanent £45,000 - £46,000 per year View Job Description
This is an exciting opportunity for a Technical Account Manager to work within the technology and telecoms industry in Birmingham, supporting clients with technical solutions while fostering strong relationships. The role requires a proactive individual who can bridge the gap between technical teams and customers to deliver excellent service.
  • AWARD-WINNING CLOUD SERVICES BUSINESS
  • CENTRALLY LOCATED WITH HYBRID WORKING

About Our Client

This organisation is a well-established company within the technology and telecoms sector, known for its commitment to innovation and customer satisfaction. As a mid-sized business, it offers a collaborative environment where employees can make a tangible impact.

Job Description

  • Act as the primary technical point of contact for assigned clients, ensuring their needs are met efficiently.
  • Collaborate with sales and technical teams to deliver tailored solutions for customers.
  • Provide technical guidance and support during the onboarding process for new clients.
  • Regularly review customer systems to identify potential improvements or upgrades.
  • Resolve technical issues promptly, ensuring minimal disruption to the client's operations.
  • Prepare and deliver technical presentations and reports to both internal and external stakeholders.
  • Maintain a strong understanding of the company's product and service offerings to ensure accurate client advice.
  • Build and nurture long-term relationships with key clients to drive customer satisfaction and retention.

The Successful Applicant

A successful Technical Account Manager should have:

  • A background in a technical or sales role within for an MSP or VAR and strong understanding of IaaS, SaaS, BaaS alongside MS Azure
  • Proven ability to manage multiple client accounts and deliver high levels of customer service.
  • Excellent problem-solving skills and a proactive approach to resolving technical challenges.
  • Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Experience working collaboratively with cross-functional teams.

What's on Offer

  • A competitive salary of £40000-£45000, plus performance-based bonus.
  • Opportunities for career progression within the technology and telecoms industry.
  • Generous holiday allowance to support work-life balance.
  • A permanent role based in Birmingham, with a supportive and collaborative work environment.



If you are looking for a challenging yet rewarding opportunity as a Technical Account Manager, we encourage you to apply today.

Contact
Nav Shoker
Quote job ref
JN-082025-6814150
Phone number
441216346994

Job summary

Job function
Sales
Subsector
Technology Sales
Sector
Technology & Telecoms
Location
Birmingham
Contract type
Permanent
Consultant name
Nav Shoker
Consultant phone
441216346994
Job reference
JN-082025-6814150