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Service Desk Technician L3

Gloucester Permanent £32,247 - £34,329 per year View Job Description
The role of Service Desk Technician L3 is 5 days a week on site and involves providing advanced technical support and ensuring efficient resolution of IT issues within the technology department. This position requires a strong understanding of IT systems and the ability to provide solutions effectively in a public sector environment.
  • Site based in Gloucester, 2nd/3rd line Service Desk opportunity.
  • Working 5 days a week on site - No remote working.

About Our Client

This organisation operates within the public sector and is committed to delivering exceptional service through its technology department. Based in Quedgeley, it is a mid-large sized entity focused on maintaining reliable IT systems to support its operations.

Job Description

  • Provide advanced technical support for IT systems and applications, ensuring timely resolutions.
  • Monitor and manage service desk tickets, escalating when necessary.
  • Identify and implement solutions to recurring technical issues.
  • Collaborate with other departments to address IT-related needs and projects.
  • Maintain and update IT documentation, ensuring accuracy and accessibility.
  • Assist with the deployment and configuration of hardware and software.
  • Support the team in delivering excellent customer service to end-users.
  • Ensure compliance with IT policies and procedures within the public sector framework.

The Successful Applicant

A successful Service Desk Technician L3 should have:

  • Proven expertise in troubleshooting and resolving complex IT issues.
  • Experience with service desk ticketing systems and ITIL best practices.
  • Knowledge of hardware and software deployment processes.
  • Strong analytical and problem-solving skills.
  • Familiarity with working in a public sector technology environment.
  • Relevant IT certifications or equivalent technical qualifications.
  • Ability to work efficiently in a team-focused setting.

What's on Offer

  • Competitive salary range of £29,000 to £35,000 per annum.
  • Access to the Local Government Pension (LGP) scheme.
  • Permanent position based in Quedgeley.
  • Opportunities for professional development within the public sector.
  • Supportive and collaborative team environment.
  • MV Clearance required (8-12 week duration)



If you're ready to bring your technical expertise to a rewarding role in the public sector, apply today!

Contact
Henry Bishop
Quote job ref
JN-072025-6792919
Phone number
+44 117 906 5157

Job summary

Job function
Technology
Subsector
IT Support
Sector
Public Sector
Location
Gloucester
Contract type
Permanent
Consultant name
Henry Bishop
Consultant phone
+44 117 906 5157
Job reference
JN-072025-6792919