Save Job Back to Search Job Description Summary Similar JobsService & Aftersales ManagerEngineering & ManufacturingAbout Our ClientPage Group are working in partnership with an industry leading Engineering & Manufacturing business within the Plant & Machinery space. This is a newly created role that will be the face of the business to customers for all things post sale including Service, Repairs and PartsJob DescriptionResponsibility and leadership of the service functionPlan, manage and assign workload across the team focused on Service, Repairs and BreakdownsImplement and own the end to end service processDevelop and embed service policy and proceduresPlan and arranged bookings for electrical and mechanical engineersManage varying and strict customer SLA's ensuring works are carried out within agreed timescalesResponsibility for warranty claims managementProvide reporting on Service Operations KPI'sEnsure the internal service function manage all available resource to cover proactive servicing requirements along with reactive repairs and breakdownThe Successful ApplicantExperience in a similar service, customer service or after-sales roleExperience working with or planning works for engineersExperience within a manufacturing or focused environmentsAbility to work in a times sensitive environmentManagement of varying SLA's across a customer baseWhat's on OfferDoncaster based on-site40 hours Monday to Friday£47,000 - £52,000 depending on experienceCompany BonusFree ParkingCompany PensionContactZach JohnsonQuote job refJN-012025-6651105Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationDoncasterContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-012025-6651105
