Senior ER Adviser

Hybrid role with 3 days a week on site, located in North West London.

Reporting into the ER & Change Manager, as part of the HR team the Senior ER Adviser will be responsible for providing a pro-active and efficient ER service, supporting the on-site Managers your key accountabilities will include:-Key Responsibilities

· Liaising with managers in the organisation to undertake investigations

· Managing complex high volume ER cases

· Liaising with managers in the organisation to chair disciplinary and appeal hearings

· Organising onsite diary appointments, preparing invite letters/emails

· Typing and collating on site or virtual notes to support Managers in a fast and efficient process

· Adapting letter templates to reflect individual circumstances to support managers in concluding outcomes and sanctions

· Data input to the HR system to track case work

· Electronic filing of all documents onto epersonnel files

· Responsive and efficient to deliver excellent customer service

· Keep the ER case files active and relevant with attention on closed resolutions

· Devise and implement tailored solutions to complex issues, in line with the charities policies and procedures to enable line managers make informed and timely decisions on staffing matters.