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Senior Customer Services Manager - TMO

London Temporary £18 - £20 per hour View Job Description
We are seeking an exceptional Senior Customer Services Manager to lead our clients customer services team, providing unparalleled service in this Not For Profit housing association in London.
  • Immediate Start
  • 6 months ongoing

About Our Client

Our client is a well-established, large organisation within the Not For Profit industry. They have a solid reputation for delivering excellent service and are committed to fostering a supportive, team-oriented environment.

Job Description

  • Overseeing the efficient operation of the customer services department.
  • Ensuring optimal levels of customer service are maintained at all times.
  • Addressing and resolving customer queries and complaints in a timely and professional manner.
  • Developing and implementing customer service policies and procedures.
  • Training and mentoring team members to enhance their skills and performance.
  • Conducting regular performance reviews and providing constructive feedback.
  • Collaborating with other departments to improve customer service delivery.
  • Implementing strategies to improve customer satisfaction and loyalty.

The Successful Applicant

A successful Senior Customer Services Manager should have:

  • A strong background in customer service within the housing industry.
  • Proven leadership skills, with experience managing a team.
  • Excellent communication and interpersonal skills.
  • The ability to handle difficult customers and resolve complaints professionally.
  • Strong problem-solving skills and the ability to make sound decisions quickly.
  • A commitment to providing outstanding customer service.

What's on Offer

  • An attractive hourly rate of approximately £18-20p/h, subject to experience.
  • The chance to work in a friendly, team-oriented environment.
  • Opportunities for professional growth and development.
  • The satisfaction of making a difference in the Not For Profit sector.



If you're a hard-working professional seeking your next opportunity in London, we'd love to hear from you. Apply today to join this dedicated team.

Contact
Sarah Wigley
Quote job ref
JN-042025-6721122
Phone number
+442072692256

Job summary

Job function
Public Sector
Subsector
Support Functions
Sector
Not For Profit
Location
London
Contract type
Temporary
Consultant name
Sarah Wigley
Consultant phone
+442072692256
Job reference
JN-042025-6721122