Save Job Back to Search Job Description Summary Similar JobsSenior Customer Service ManagerGlobal ManufacturingAbout Our ClientPage Group are working with an Global Manufacturer who are a market leader within their industry who are now looking for a Senior Customer Service Manager to join them at their offices in Leeds. With Management of x3 Customer Service Manager and 13fte underneath, this role will oversee teams across UK, Germany, France & Denmark, and will be a key role as the business continuous to achieve key objectivesJob DescriptionOverall responsibility for European Customer Service Strategy and activities, with 3 direct reports and a wider team of 13FTEProcess and Procedures - ensure process is standardised across all European sites, ensuring procedures are fit for purpose and service provided is identical across all sitesPeople Management - Provide direct management to 3fte (UK & Europe) ensuring they have all the tools and resource available to be successful and support business wide objectivesCustomer Service - Create a culture of world class service across the business area, ensuring European B2B customers are happy and encourage retentionStakeholder Management - build strong internal relationships across Production, Commercial, Logistics, Supply Chain and FinanceOrder Management - manage the cradle to grave process for customer orders, ensuring customers are kept up to date with any potential changes, assigning orders, working closely with production planning, and arranging logistics and export documentationsLogistics and Export - ensure correct export process and documentation in line with regulations along with arranging and managing the logistics with both internal and 3rd party carrierContinuous improvement - Drive continuous improvement activities across the customer journey, identifying ways to improve service levels, efficiency, productivity and comicalityThe Successful ApplicantEssentialExperience in a similar customer service management roleExperience in a manufacturing / supply chain / export environmentStrong customer focused approachExtensive stakeholder engagementDesirableEuropean Language (French or German)Knowledge of export documentationManagement of multiple teams - or multi site operationWhat's on OfferThis is a fantastic opportunity to join a true industry leader within the Global Manufacturing SpaceBased in Leeds - the role will require occasional travel to other sites. A hybrid approach is on offer with 2 days working from homeSalary - £55,000 - £65,000Bonus - up t0 15% (business and personal performance)Pension - up to 11% employer contributionHolidays - 25 Days plus bank with ability to buy and sell up to 5extraPrivate medicalx6 life assuranceFree on-site gymFree parkingMany more salary sacrifice benefits are availableContactZach JohnsonQuote job refJN-112024-6605178Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-112024-6605178
