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Regional Software Support Delivery Manager

West Midlands Temporary View Job Description
The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry.
  • Software Delivery Manager. West Midlands. Hybrid Opportunity (3 days a week)
  • Strong leadership . Inside IR35( DOE) 24 month contract! Immediate Start!

About Our Client

The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions and growing a strong reputation and driving a successful team within the West Midlands area.

Job Description

  • Manage and coordinate and build regional software support teams to meet service delivery targets.
  • Lead, Motivate and drive the team with strong leadership and motivation.
  • Deliver high level customer service strategy to its B2B Client base.
  • Ensure consistent, high-quality support for customers across all software platforms.
  • Develop and implement strategies to improve operational efficiency.
  • Collaborate with internal departments to align support services with business objectives.
  • Monitor and report on performance metrics, identifying areas for improvement.
  • Oversee resource allocation to ensure optimal service delivery.
  • Act as a point of escalation for complex customer issues.



The Successful Applicant

A successful Regional Software Support Delivery Manager should have:

  • Proven experience in managing software support operations including customer related fields.
  • Strong knowledge of the technology and telecoms industry.
  • Exceptional leadership and team coordination skills.
  • Exceptional customer service experience
  • Ability to analyse performance data and implement improvements.
  • Excellent communication and problem-solving abilities.
  • Familiarity with software support tools and systems.
  • A results-driven approach to achieving service excellence.
  • Excellent leadership skills
  • Hands on Manager that will drive the business by example

What's on Offer

  • Competitive daily rate- inside IR35 (DOE)
  • Long term contract (12 -24 months)
  • Hands on Leadership role
  • Hybrid Opportunity



Contact
Sheila Nakra
Quote job ref
JN-082025-6820734
Phone number
+44 121 634 6998

Job summary

Job function
Technology
Subsector
Service Delivery
Sector
Technology & Telecoms
Location
West Midlands
Contract type
Temporary
Consultant name
Sheila Nakra
Consultant phone
+44 121 634 6998
Job reference
JN-082025-6820734