Save Job Back to Search Job Description Summary Similar JobsFantastic Benefits packageFriendly teamAbout Our ClientOur client is a well-established Global Leader within the Manufacturing industry. They are known for their innovative approach to customer service and their commitment to providing high-quality products and solutions.Job DescriptionProvide technical support to customers via phone & Email, ensuring timely and effective resolution of issues.Assist with troubleshooting product-related challenges and recommend appropriate solutions.Collaborate with internal teams to escalate and resolve complex technical queries.Maintain accurate records of customer interactions and technical issues.Support the Regional Sales team with technical information for their customersStay updated on product developments and industry trends to offer informed support.Contribute to improving customer service processes and technical documentation.The Successful ApplicantA successful Product Support Engineer should have:Minimum of 2 years experience in a product support role.Proficient technical knowledge or tech savvy with an interest in new technologyStrong problem solving skills with the ability to diagnose, troubleshoot and identify solutions to resolve issues.Ability to multitask.Experience within Engineering or technical motor products highly advantageous.What's on OfferPersonal Development fundHybrid working model offering flexibility and work-life balance.Access to private healthcare and Medicash benefits.Cycle-to-work schemeCharity daysBonus25 days annual leavePlease note that this isn't an IT role and requires experience with Technical electrical products.ContactChloe MccabeQuote job refJN-082025-6814031Phone number+441512553761Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationOtleyContract typePermanentConsultant nameChloe MccabeConsultant phone+441512553761Job referenceJN-082025-6814031
