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Part-time Customer Service Coordinator

Warrington Permanent £26,000 - £26,000 per year View Job Description
We are seeking a dedicated Part-time Customer Service Coordinator to join our client's team, responsible for ensuring the provision of high-quality services and maintaining excellent customer relations. The ideal candidate will have a genuine interest in the not-for-profit sector and a strong commitment to community service.
  • 24 - 26 hours per week
  • Can offer an immediate start

About Our Client

Our client is a medium-sized organisation within the not-for-profit industry, based in Warrington. They are committed to delivering exceptional services to the community and have a strong focus on creating a positive and inclusive working environment.

Job Description

  • Coordinate and manage customer service activities to ensure customer satisfaction.
  • Act as the primary point of contact for all customer enquiries and complaints.
  • Collaborate with various internal departments to meet customer needs.
  • Assist in developing and implementing customer service policies and procedures.
  • Maintain customer records and prepare reports on customer service activities.
  • Participate in regular team meetings and contribute to the continuous improvement of customer service operations.
  • Handle administrative tasks related to customer service operations as needed.
  • Ensure compliance with all company policies and regulations.

The Successful Applicant

A successful Part-time Customer Service Coordinator should have:

  • Relevant educational qualifications in customer service or a related field.
  • Can work part-time hours.
  • Prior experience in a customer service role, preferably within the not-for-profit sector.
  • Excellent communication and interpersonal skills.
  • Strong organisational and multitasking abilities.
  • Proficiency in using customer service software and databases.
  • A customer-focused approach and the ability to handle difficult situations with tact and diplomacy.

What's on Offer

  • Immediate start opportunity.
  • Free on-site parking.
  • The opportunity to work within a rewarding sector and make a positive impact on the community.
  • A supportive and inclusive company culture.
  • Comprehensive training and development opportunities.
Contact
Lee Mcerlean
Quote job ref
JN-022025-6680113
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Not For Profit
Location
Warrington
Contract type
Permanent
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-022025-6680113