Save Job Back to Search Job Description Summary Similar JobsA market leading luxury brandA fun and supportive team environment to grow your careerAbout Our ClientOutbound Case Manager, close to Reading: This opportunity is with a medium-sized organisation within the luxury manufacturing industry, known for delivering exceptional service to its clients. The company has a strong focus on operational excellence and customer satisfaction, with a vibrant presence in Reading.Job DescriptionOutbound Case Manager, close to ReadingAll areas of B2C Customer Service and making outgoing proactive phone calls and follow up emailsProactively manage customer cases, ensuring timely and effective resolution of issues.Make outgoing phone calls to customers primarily to deal with ongoing disputes and complaintsEngage with customers via outbound communication channels to provide updates and gather information.Work closely with internal teams to ensure smooth case management and service delivery.Maintain accurate records of customer interactions and case progress using company systems.Identify opportunities to improve customer experience and share insights with relevant teams.Adhere to company policies and procedures while maintaining a professional and courteous approach.Meet performance metrics related to case resolution and customer satisfaction.Support additional customer service tasks as required by the department.The Successful ApplicantA successful Outbound Case Manager should have:Experience in customer service within a professional environmentIdeally have made out going phone calls.Strong communication and problem-solving skills.Ability to manage multiple cases effectively and prioritise tasks.Familiarity with case management systems or related tools.Attention to detail and a commitment to providing excellent service.A positive attitude and the ability to work well as part of a team.What's on OfferA competitive salary of approximately £24000 - £27000 per year.Permanent role within a stable and growing company in Reading.Supportive team environment with a focus on professional growth.Generous holiday leave and access to company benefits.If you are eager to advance your career as an Outbound Case Manager in Reading, apply today to join a company committed to excellence in customer service.ContactMark NorrishQuote job refJN-072025-6796436Phone number+44 118 955 9046Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)LocationReadingContract typePermanentConsultant nameMark NorrishConsultant phone+44 118 955 9046Job referenceJN-072025-6796436
