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Order Administrator

Reading Permanent £26,000 - £26,000 per year View Job Description
An exciting opportunity for an organised and detail-oriented individual to join a global leader in tools and equipment solutions as an Order Processing Clerk. The role involves ensuring efficient order handling, maintaining accuracy, and providing seamless support within a fast-paced, customer-driven environment.
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  • Market Leading International Business
  • A fantastic opportunity to build your career in a supportive environment

About Our Client

Order Processor / B2B Customer Service, Reading: Our client is a globally recognised provider of professional tools, innovative solutions, and equipment. With a history of reliability and excellence, they serve a wide range of industries, offering high-quality products trusted by professionals worldwide.

Job Description

Order Processor / B2B Customer Service, Reading:



  • Accurately process customer orders, ensuring timely and error-free input into the system.


  • Monitor order progress, liaising with internal departments to guarantee delivery timelines are met.


  • Communicate effectively with customers regarding order status, updates, and any delays.
  • Excellent systems skills including a good level of Excel and SAP is highly desirable


  • Resolve order discrepancies, shortages, or inaccuracies in a proactive and professional manner.


  • Manage documentation for orders, invoices, and shipment details with a high degree of accuracy.


  • Collaborate with sales, warehouse, and logistics teams to streamline the order fulfilment process.


  • Support the preparation of reports related to order processing and fulfilment KPIs.


  • Maintain excellent customer satisfaction through prompt, professional service.

The Successful Applicant

Order Processor / B2B Customer Service, Reading:



  • Previous experience in order processing, sales support, or a similar administrative role.


  • Strong organisational skills and ability to manage multiple tasks simultaneously.


  • Exceptional attention to detail with a commitment to accuracy.


  • Proficiency in Microsoft Office (Excel, Outlook) and order management systems (e.g., SAP, Oracle).


  • Excellent communication skills, both written and verbal, with a professional demeanour.


  • Ability to work effectively as part of a team and independently.


  • Problem-solving mindset with the ability to remain calm under pressure.


  • A positive, proactive attitude with a focus on delivering exceptional service.

What's on Offer

Salary of circa £26,000 and an good package including 1 day a week working from home (if you want this).

Contact
Mark Norrish
Quote job ref
JN-112024-6589343
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Sales Order Processing
Sector
Industrial / Manufacturing
Location
Reading
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-112024-6589343