Save Job Back to Search Job Description Summary Similar JobsLead, manage, and motivate a team of field engineersOverseeing daily operations, ensuring the seamless execution of service deliveryAbout Our ClientThe employer is a small-sized company operating within the business services industry. They are committed to providing exceptional support and operational solutions to their clients, fostering a collaborative and efficient work environment.Job DescriptionLead, manage, and motivate a team of field engineers via regular 121's and annual appraisals.Monitor performance to ensure high levels of productivity, quality, and customer satisfaction.Provide ongoing training and development to enhance team skills and knowledge.To work closely with the office manager to enable a high level of customer satisfaction.Ensure all new engineer recruits are onboarded professionally and efficientlyOversee the scheduling of service calls, installations, and maintenance to ensure efficient use of resources and timely completion of work.Ensure that all necessary equipment and materials are available for each job.Ensure that all necessary documentation is completed by the engineers to enable efficient communication with the office.Manage inventory of HVAC parts, equipment, and tools, ensuring that stock levels are maintained and orders are placed in a timely manner.Monitor customer feedback and implement improvements based on satisfaction surveys and service reviews.Analyse and streamline operational processes to improve efficiency, reduce costs, and enhance service delivery.Identify areas for improvement in workflows, job completion times, and customer communication.Implement best practices and ensure adherence to industry standards and safety regulations.To ensure a consistent system is used to produce competitive quotes.To ensure an accurate asset register is in place.Ensure compliance with industry regulations, safety standards, and environmental guidelines.Conduct site inspections to maintain a safe working environment for staff and clients.Address any safety concerns or incidents promptly and effectively.The Successful ApplicantRequirements:Leadership & People Management:Ability to lead and motivate a field team of engineers.Strong interpersonal skills to build and maintain effective relationships with team members, clients, and suppliers.Conflict resolution and problem-solving skills to handle workplace challenges and customer concerns.HVAC Knowledge & Technical Expertise:In-depth understanding of air conditioning systems, HVAC equipment, and industry best practices.Ability to troubleshoot common HVAC issues and assist in diagnosing technical problems.Knowledge of installation, maintenance, and repair processes specific to air conditioning systems.Project Management:Experience in managing multiple projects simultaneously, ensuring deadlines, budgets, and quality standards are met.What's on OfferA competitive salary in the range of £49500 to £60500 per annum.Permanent, full-time position field based.Opportunity to work in a collaborative and forward-thinking environment.Potential for professional growth and development within the business services industry.If you are ready to take the next step in your career as an Operations Manager, apply today to join a company focused on operational excellence and client satisfaction.ContactAmy FenlonQuote job refJN-082025-6806206Phone number+44 1622 604 513Job summaryJob functionFacilities ManagementSubsectorOperations ManagerSectorIndustrial / ManufacturingLocationBromleyContract typePermanentConsultant nameAmy FenlonConsultant phone+44 1622 604 513Job referenceJN-082025-6806206
