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Nutrition Customer Advisor

England Temporary £15 - £18 per hour View Job Description
The role of the Nutrition Customer Advisor is to provide exceptional customer service, guidance and support to customers with dietary needs & healthcare professionals with inquiries. This role is located in Trowbridge however is mostly remote and is an integral part of the FMCG industry.
  • Supportive, collaborative & flexible work environment & culture.
  • Opportunity to provide stand-out support to health professionals & customers.

About Our Client

The company is a well-established player in the FMCG industry, known for their commitment to quality and customer satisfaction. This large organisation has a substantial market presence across the country and is constantly seeking to innovate and improve their offerings.

Job Description

  • Customer Experience: Provide high-quality customer service by offering advice on a range of products, delivering information and reassurance in an empathetic, enthusiastic, and friendly manner.
  • Service Support: Assist in escalating medical queries and supporting effective workflows. Provide ad-hoc cover as needed.
  • Knowledge Management: Maintain a high-quality knowledge base within the Customer Relationship Management tool.
  • Team Collaboration: Act as a key link with the medical affairs team, staying updated on activities and ensuring updates are communicated to the resource center.
  • Escalation Procedures: Follow correct escalation procedures and collaborate with all business areas. Contribute data, feedback, trends, and analysis to monthly reports to improve products and services.
  • Service/Product Improvement: Actively participate in service and product improvement, proactively highlighting areas for enhancement to the wider business.
  • Customer Satisfaction: Anticipate and respond to customer feedback and comments, developing action plans to improve service.
  • Product Expertise: Become an expert in either adult or paediatric product ranges while maintaining broad knowledge of other products in the portfolio.

The Successful Applicant

A successful Nutrition Customer Advisor should have:

  • Strong interpersonal skills to effectively communicate with Healthcare Professionals and sometimes customers.
  • Nutrition or nutrition related degree
  • Previous customer advisory experience (either on phone or in-person)
  • Strong initiative, attention to detail & accuracy to ensure advice given is correct and true.
  • A solid understanding of nutrition and dietary needs.
  • The ability to handle complex customer inquiries and complaints.
  • Knowledge of the FMCG industry and its products.
  • An aptitude for working as part of a team in a customer service environment.

What's on Offer

  • A competitive salary range of approximately £15 - £18.50 per hour (£26,000 - £32,000 annual).
  • Hybrid / mostly remote role with 2 offices in South region (enquire for more details on this).
  • Flexible options if needed for the successful candidate.
  • Opportunity to work in a supportive and professional work environment.
  • The chance to make a positive impact in the lives of customers.
  • Comprehensive training and development opportunities.
  • Generous holiday leave in line with industry standards.
  • Potential for the temporary role to be made permanent.



This opportunity is not just a job, but a career in an industry-leading company. If you believe you have what it takes to excel as a Nutrition Customer Advisor in the FMCG industry, we encourage you to apply.

Contact
Kiani Webb
Quote job ref
JN-032025-6690404
Phone number
+442920642032

Job summary

Job function
Sales
Subsector
FMCG & Consumer
Sector
FMCG (Fast Moving Consumer Goods)
Location
England
Contract type
Temporary
Consultant name
Kiani Webb
Consultant phone
+442920642032
Job reference
JN-032025-6690404