Save Job Back to Search Job Description Summary Similar JobsOpportunity to apply knowledge of IT and develop skillsetGreat opportunity for career progressionAbout Our ClientA leading communications carrier with extensive experience in Japan and a well-established reputation for quality and reliability.Job DescriptionReceive complaints from customers & report back to customers on the progress/result of troubleshooting.Identify source of problems and propose solutions as a preventative action.Set priorities and resolve the problem proactively.Share test plans with relevant co-workers before carrying out the affected circuit test with partner carriers.Recording relevant information onto ticketing systems.Escalate matters when necessary to the team and other relevant divisions.Information sharing within the team and training the team when necessary.Housing support when requested.Create monthly reports for customers.Access arrangement and maintenance notification arrangements with relevant parties.The Successful ApplicantFluent business level English and Japanese (reading, writing, listening and speaking) is essentialEthernet, TCP/IP, MPLSADSL, SDSL, and Fibre cablingServer or Firewall and Cisco experience are an advantageWindows Application (Word, Excel, PPT and Visio)What's on Offer£29,000 baseup to 30 days annual leaveup to zone 6 of London Underground paidprivate medical insurancelife insurancedental plan5% pension schemeContactSofia MentiQuote job refJN-052025-6748792Phone number+44 207 269 2238Job summaryJob functionTechnologySubsectorIT SupportSectorTechnology & TelecomsLocationCity of LondonContract typePermanentConsultant nameSofia MentiConsultant phone+44 207 269 2238Job referenceJN-052025-6748792
