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IT Support Analyst (6 months FTC)

London Permanent £35,000 - £40,000 per year View Job Description
The IT Support Analyst will provide vital technical support to the Technology Department, working closely with team members to resolve IT-related issues, and ensure smooth and efficient business operations.
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  • Opportunities for continuous learning & taking ownership of impactful projects.
  • Supportive environment that encourages teamwork and customer satisfaction.

About Our Client

Our client is a well-established firm in the business services sector. With an impressive size of over 10,000 employees, they have a strong presence both in London and across the globe. The company focuses on delivering high-quality services and creating a supportive work environment for its employees.

Job Description

  • Provide 1st and 2nd line support.
  • Take full ownership of tasks and projects, ensuring end-to-end completion.
  • Provide user support, constructive feedback, and proactively identify improvement opportunities.
  • Automate and optimize manual tasks to enhance efficiency.
  • Manage escalations effectively, keeping stakeholders informed.
  • Collaborate with IT teams and focus on building team credibility and customer satisfaction.
  • Standardize and consolidate internal processes for better alignment.
  • Communicate effectively with all levels, including executives, and handle demanding customers.
  • Prioritize tasks, ensure quality outcomes, and stay updated on regional projects and processes.

The Successful Applicant

A successful IT Support Analyst should have:

  • Ideally educated to degree level in IT and/or computing technologies
  • At least 4 years' experience in IT Support Analyst
  • Focused and results oriented
  • Possess a committed and responsible attitude with focus on customer satisfaction
  • Customer focused and committed to improving all aspects of the customer experience
  • Excellent communication skills to build and drive positive working relationships both within the Service Desk team and at all levels of the business
  • Technical and customer support experience in a Pan European or Global company is desirable
  • ITIL Foundation Certification (preferred)
  • A broad level of skills across PC hardware and software systems including: Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM
  • Desirable skills in MAC OS and SSCM knowledge



What's on Offer

  • A competitive salary ranging from £40,000 per year.
  • Healthcare, pension, and life insurance benefits.
  • Generous holiday allowance of 25 days, prorated.
  • A supportive company culture that encourages continuous learning and development.
  • A fixed-term contract role in the heart of London.



If you are passionate about IT and looking for an exciting new challenge in a well-established company, we would like to hear from you. Apply today to join our team in London.

Contact
Quincy Sun
Quote job ref
JN-012025-6635240
Phone number
+442072692121

Job summary

Job function
Technology
Subsector
IT Support
Sector
Business Services
Location
London
Contract type
Permanent
Consultant name
Quincy Sun
Consultant phone
+442072692121
Job reference
JN-012025-6635240