Save Job Back to Search Job Description Summary Similar JobsA chance to join an award-winning national Not-for-Profit organisation.An IT Service Manager role, with extensive ITIL-based vendor management duties.About Our ClientThis is a fantastic opportunity to join a leading public sector institution as they continue to scale their in-house technology function.They have grown organically over the years, and offer an industry-leading platform for career development.Whilst the organisation has a newly refurbished central headquarters in Birmingham, you will have the flexibility to work fully remotely.Job DescriptionAs the IT Service Manager, you will have a diverse array of responsibilities, with a central focus on vendor management.You will have ownership of a range of cutting-edge services that are being delivered into the organisation.The environment is ITIL-based, so you will be managing the delivery of services across ITIL methodologies.The role will be standalone to begin with, and there will be no initial people-management responsibilities, but you will likely grow to take on these responsibilities over time.Stakeholder management will be a regular part of the role, and you will be managing relationships with both the external supplier, and also key internal users.You will monitor and improve service performance using data-driven insights, whilst also ensuring compliance with public sector standards and policies.The Successful ApplicantAs the successful candidate for the IT Service Manager vacancy you will have the following experience:A minimum of 3 years professional experience in a similar IT Service Manager / IT Service Delivery role.Full cycle service management and asset management.Excellent vendor management skills, and the ability to partner effectively with external suppliers.Strong service implementation skills, and a proven track-record in implementation.ITIL certification(s).Excellent communication skills and stakeholder engagement both internally and externally.What's on Offer£55,000 - £60,000 starting salary.Double-digit public sector pension.Flexibility to be fully remote based.ContactPalminder JohalQuote job refJN-062025-6775383Phone number+44 121 230 9416Job summaryJob functionTechnologySubsectorService DeliverySectorNot For ProfitLocationBirminghamContract typePermanentConsultant namePalminder JohalConsultant phone+44 121 230 9416Job referenceJN-062025-6775383Job NatureRemote
