Save Job Back to Search Job Description Summary Similar JobsWorking for a leading FS clientBe part of a growing and developing teamAbout Our ClientThis professional services organisation is a medium-sized business with a focus on delivering exceptional client solutions. The company operates in Manchester and values efficient processes and high-quality technical support.Job DescriptionProvide first line technical support to staff, resolving IT issues effectively and efficiently.Monitor and manage service desk tickets, ensuring timely responses and resolutions.Assist with setting up and maintaining user accounts, hardware, and software.Collaborate with the wider technology team to escalate and resolve complex issues.Contribute to documenting procedures and creating knowledge base articles for common issues.Participate in system updates, patches, and maintenance activities as required.Support office-based and remote employees with their IT needs.Ensure compliance with company IT policies and security protocols.Understanding of ITIL best practiceExcellent telephone manner and professional demeanorExperience of using call logging software and managing tickets within that softwareKnowledge of Microsoft based operating systems with emphasis on Windows 11Experience with using and troubleshooting Microsoft Office 365 appsUnderstanding of Citrix virtual desktopsSome knowledge of Active Directory (user account management)Experience managing and supporting mobiles devicesUnderstanding of PC hardware set-up and configuration.Strong troubleshooting skills with the ability to work as a member of team or individually.Strong documentation and communication skills are essential.Excellent time keepingFull Clean UK Driving license is desirable but not essential.Comp TIA A+ certification (or similar qualification) desirable but not essentialWillingness and capacity to upskill quickly and efficiently.The Successful ApplicantA successful IT Service Desk Analyst should have:Previous experience in a first line IT support role or similar within the professional services industry.Knowledge of common IT systems, software, and hardware troubleshooting.Familiarity with service desk ticketing systems and processes.Strong communication and customer service skills, with a focus on providing excellent support.A proactive attitude towards learning and adapting to new technologies.Relevant IT certifications or training would be advantageous.What's on OfferA competitive salary in the range of £28000 to £30000, dependent on experience.Hybrid working office based in Manchester city centreGenerous holiday allowance and additional benefits package.Opportunities for professional development and training in the technology sector.A permanent, full-time role in a professional services organisation based in Manchester.A supportive and collaborative company culture that values employee contributions.If you are ready to take the next step in your IT career, apply today for the IT Service Desk Analyst role in Manchester!ContactSarah GaleskiQuote job refJN-082025-6808215Phone number+441618290492Job summaryJob functionTechnologySubsectorIT SupportSectorTechnology & TelecomsLocationManchesterContract typePermanentConsultant nameSarah GaleskiConsultant phone+441618290492Job referenceJN-082025-6808215
