IT Operations Manager

Drive continuous improvement initiatives within the IT operations team.Key Responsibilities:

• End User Services: Oversee service providers to ensure timely delivery of IT services within agreed SLA levels.
• Manage IT Infrastructure: Oversee the maintenance, upgrade, and management of all IT systems, including hardware, software, networks, and servers.
• Microsoft 365: Oversee and work alongside service integrators to implement the full Microsoft stack.
• Microsoft Azure: Lead cloud-first strategy and ensure all Microsoft Azure services are maintained and available as per business requirements.
• Service Management: Ensure the delivery of high-quality IT services, including incident management, problem resolution, and service requests.
• Security and Compliance: Implement and maintain security protocols to protect company data and ensure compliance with relevant regulations and standards.
• Vendor Management: Collaborate with external vendors and service providers to negotiate contracts and ensure quality service delivery.
• Project Management: Lead IT projects from planning to execution, ensuring completion on time, within scope, and budget.
• Performance Monitoring: Monitor and analyse IT system performance, implementing improvements to enhance efficiency and reliability.
• Backup and Recovery: Monitor all data backup services including all cloud workloads.
• Governance, Audit and Compliance: Work with internal and external audit teams to ensure systems and services are compliant and maintained to the highest standards.
• Disaster Recovery: Develop and maintain disaster recovery plans to ensure business continuity in case of system failure or emergencies.