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IT helpdesk - 1st line

Pontypridd Temporary £21,000 - £21,000 per year View Job Description
The IT helpdesk - 1st line is being offered on a 12 month fixed term contract and will provide 1st line remote IT support to a wide range of users. Requiring an individual with a broad skill set, capable of providing top-notch assistance and support to a large public sector organisation based in Pontypridd. The role offers an opportunity to work in a dynamic team environment and contribute to the smooth operation of vital IT systems.
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  • Provide 1st line IT helpdesk support to users - hybrid (3 days on site)
  • IT career switch please apply! 12 month FTC.

About Our Client

Our client is a well known Public Sector and Government organisation looking for an IT helpdesk - 1st line support.

Job Description

  • Provide 1st line remote IT support to end-users
  • Checking systems logs to ensure any issues are identified and highlighted in a prompt manner
  • Create new cost centre and suppliers and change authority pillars within the procurement system
  • Provide end user support to technical and non-technical users by showing how to use the system to improve the end user experience
  • Ensure high levels of customer satisfaction through excellent service delivery

The Successful Applicant

  • Experience in use of ERP systems particularly Finance
  • Proficiency with Microsoft Software
  • Strong customer service and communication skills
  • Ability to schedule and manage multiple appointments effectively
  • Problem-solving skills and attention to detail

What's on Offer

  • Salary up to £21,000 per annum
  • 12 month fixed term contract - possible extension.
  • Free travel by train
  • Hybrid working 2-3 days per week near Pontypridd
  • Generous holiday entitlement and Pension
  • An inclusive and supportive company culture



Contact
Henry Bishop
Quote job ref
JN-122024-6611425
Phone number
+44 117 906 5157

Job summary

Job function
Technology
Subsector
IT Support
Sector
Public Sector
Location
Pontypridd
Contract type
Temporary
Consultant name
Henry Bishop
Consultant phone
+44 117 906 5157
Job reference
JN-122024-6611425