Save Job Back to Search Job Description Summary Similar JobsHybrid & flexible working after probationCollaborative & cooperative work space with enhanced benefitsAbout Our ClientOur company is a dedicated travel service provider, specializing in seamless and customized travel experiences for diverse clientele. We facilitate holidaymakers, business travelers, and corporate accounts, ensuring efficient itinerary planning, accommodation, and transport coordination.Job DescriptionKey responsibilities will consist of:Planning booking, rescheduling, payment & collections requests upon dutyHandling negotiable requests via numerous travel-making clienteleEnsure all marketing campaigns align with the brand's tone of voice and guidelinesDeliver flawless campaign execution by adhering to agreed processes and SLAsResponsibility for providing out-of-hour service to customers internationally, & pre-booking requests upon demand to ensure a streamlining of serviceMonitor and compare campaign performance against targets, identify areas for improvement, and communicate findings to internal stakeholdersIdentify new target audiences for email campaigns to enhance engagementAct as a brand ambassador by providing professional, world-class customer service to new and existing Travel ClientsSupport in securing new bookings, including manual pricingManage voluntary and involuntary changes to existing bookingsAssist with booking cancellations and serve as the first point of contact for in-house system queriesProvide administrative support as needed to ensure smooth operations across all responsibilitiesThe Successful ApplicantThe successful candidate will possess an ability in:Knowledge of the travel industry or experience working within holiday making is advantageousMulti-lingual requirement ideally European language speakingExperience in email and SMS marketing, including campaign planning, execution, and performance analysisProficiency in using CRM and marketing automation platformsStrong understanding of email marketing metrics, reporting tools and data-driven decision-makingAbility to analyse campaign performance, provide insights, and suggest improvementsExcellent attention to detail and ability to deliver flawless campaign execution within agreed processes and SLAsStrong organisational and time management skills to handle multiple tasks and meet deadlinesExperience in customer service, with the ability to provide professional and world-class support to clientsWhat's on OfferCompetitive salary + annual bonusFlexible hybrid workingCareer development opportunities25 days holiday (increasing to 28 after 5 years)Enhanced Maternity/Paternity pay1 paid charity dayPrivate Medical Insurance or Healthcare Cash PlanPension scheme3x salary death in service benefitReimbursed travel incentives seasonallyCompany events and incentivesFree breakfast and beveragesContactCallum CrawfordQuote job refJN-012025-6654319Phone number+44 151 255 3754Job summaryJob functionBusiness SupportSubsectorCall centreSectorLeisure, Travel & TourismLocationTraffordContract typePermanentConsultant nameCallum CrawfordConsultant phone+44 151 255 3754Job referenceJN-012025-6654319
