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Internal account coordinator

Blackburn Permanent £31,000 - £32,000 per year View Job Description
As an Internal Account Coordinator, you will drive growth by managing client relationships, identifying new business opportunities, and ensuring customer satisfaction. Your role will involve collaborating with internal teams to deliver tailored solutions, meeting production goals, and maintaining a high standard of service.
  • Flexible working & shift patterns
  • Competitive salary starting at £30k + monthly consistency bonus

About Our Client

The client we are currently recruiting on behalf of is a local business that is prided on providing a sustainable & satisfactory level of service regardless of their product. Their offering is incredibly diverse and would suit someone who is interested in manufacturing, installation and/or engineering. Genuine career stability and progression will be on offer within a recession-proof sector here as they are looking for an intelligent and self-motivated professional who is inquisitive and determined to ensure their clients receive the highest standards of service.

Job Description

Key responsibilities will consist of:

  • Handling customer requests in a professionally and timely manner
  • Accurate maintenance of Salesforce opportunities
  • Processing quotations and orders within 24 hours
  • Follow up quotations in a prompt & automatic manner
  • Clean order entry and handover to Supply Chain
  • Efficient and accurate processing of order amendments
  • Strong orderbook management to support on time delivery, including date and block management
  • Issuing regular order book updates to our key accounts
  • Work alongside the Supply Chain team to ensure customers receive pro-active progress updates
  • Improve customer relationships
  • Track critical customer orders and order books with support from Supply Chain
  • Work in partnership with other departments to deliver excellent customer service and determine solutions to delight our customers
  • Make sure customer complaints are dealt with promptly
  • Support continuous development and improvement of processes
  • Support the adoption of new process, guide and teach your colleagues
  • Support system-driven processes and global standardisation
  • Improve the quality of our Customer Master Data with concurrent & prehistoric customers
  • Proforma invoicing, billing plans & debt chasing/advisory duties
  • Support in quotes & orders service

The Successful Applicant

The successful applicant will:

* Always on the lookout for additional sales & general business opportunities
* Build and maintain strong relationships with assigned clients and acts as a trusted advisor and the main point of contact.
* Engage in conversations to understand potential client's needs, and build rapport and trust.
* Provide relevant product information and insights that address potential client's pain points.
* Responds quickly to customer price and invoice queries following up every quote with accurate information.
* Territory growth by initiating cold outreach to potential clients through emails, phone calls, and social media.
* Gather insights from BDMs and Area Sales Reps regarding customer expectations, challenges, and feedback.
* Collaborates with Sales Support to ensure orders are processed accurately and any customer issues are responded to quickly.
* Ability to work quickly and with confidence.
* Strong teamwork and interpersonal skills.
* IT skills and experience using ERP and CRM systems.
* Accuracy and attention to producing high-quality work and completing tasks.

What's on Offer

  • Flexible working & lifestyle cohesion
  • Starting salary of £30k min DOE
  • Pension contribution & life assurance schemes
  • Free car parking upon start
  • Collaborative working environment
  • Bonus & commission scheme in house dependant on sales targets/quotas
Contact
Callum Crawford
Quote job ref
JN-012025-6643201
Phone number
+44 151 255 3754

Job summary

Job function
Business Support
Subsector
Sales
Sector
Industrial / Manufacturing
Location
Blackburn
Contract type
Permanent
Consultant name
Callum Crawford
Consultant phone
+44 151 255 3754
Job reference
JN-012025-6643201