Immediate Start Inbound Collections Triage-handler

Key responsibilities will consist of:

• Handle inbound calls and resolve customer queries promptly
• Ensure accurate documentation of all calls
• Identify and escalate priority issues
• Assist in maximizing cash collections
• Ensure that cash collected is accurately allocated against customer accounts
• Provide comprehensive support to the Credit Controller function
• General administration tasks including sending out copies of invoices
• Run weekly and monthly performance reports
• Work closely with the collections team to resolve payment issues
• Provide customer feedback to the management team
• Adhere to all company policies and procedures
• Contribute to the overall success of the Customer Service department
• Support write-off recommendations in line with Client procedures
• Provide credit control and ledger/cash functions for allocated account