Save Job Back to Search Job Description Summary Similar JobsAre you a leader passionate about operational excellence and team development?Can you drive transformation and improve service?About Our ClientRoSPA (the Royal Society for the Prevention of Accidents) is a UK-based charity that focuses on promoting safety and preventing accidents in various aspects of life, including workplaces, roads, homes, and leisure activities.As the Head of Training Operations, you will oversee the operational efficiency of RoSPA's fulfilment teams, including training and consultancy, awards, events, and membership. You will ensure processes, budgets, and teams align with RoSPA's strategic goals, playing a key role in enhancing customer experience and business performance.Job DescriptionLead and develop high-performing, inclusive, and flexible teams, ensuring continuous training and coaching support.Drive the success of Project Vigour, supporting the Operations Director in process and system development, adoption, and training.Oversee and implement an efficient customer service function, ensuring high service standards, performance monitoring, and proactive problem resolution.Ensure compliance with all regulatory bodies, data protection legislation, and internal policies.Manage and maintain content accuracy across RoSPA's web shop, social media, and publications.Oversee health, safety, and environmental risks in line with company policies.The Successful ApplicantStrong leadership and management skills, and a project management qualification.Experience in: IT systems (Microsoft Dynamics), data analysis, auditing, customer service strategies, and developing high-performing teams.Skills in: Communication, planning, organisational management, and commercial awareness.Preferred: RoSPA Advanced Driving or Riding Qualification.What's on OfferOpportunity to lead impactful change and develop high-performing teams.Work with leading professionals in the field of safety and training.A collaborative and forward-thinking work environmentAt RoSPA, everything we do is guided by two core principles: our vision and mission.A world free from serious accidental injuries.Creating a safer society by working together, setting standards, sharing expertise, and driving change.RoSPA's vision is rooted in our deep respect for life and the belief that everyone deserves the freedom to enjoy their choices, health, happiness, and relationships without unnecessary risk.Accidental injuries impose a heavy burden-limiting lives and causing untold hardship. Our mission is to eliminate these preventable tragedies by uniting individuals, communities, and organisations in a shared commitment to safety.RoSPA is committed to promoting a diverse and inclusive workplace. We welcome applications from all candidates who meet the criteria for the roleAlongside your base salary of £45,000pa - £55,000pa, RoSPA will provide the following benefits:Health cash planHybrid workingEAPGym & Spa DiscountsGP Support Line25 days holiday plus bank holidays increasing with serviceHoliday purchase schemeSalary sacrifice pensionCycle to work schemeContactNaima HussainQuote job refJN-032025-6684991Phone number+44 121 230 9366Job summaryJob functionNot for ProfitSubsectorLearning and development managerSectorNot For ProfitLocationBirminghamContract typePermanentConsultant nameNaima HussainConsultant phone+44 121 230 9366Job referenceJN-032025-6684991
