Head of Operations

The Head of Operations will oversee all warehouse operations, maximising efficiencies and improving productivity whilst maintaining a high level of operation and customer service focus at all times. Based at our clients operation in the Thames Valley, key responsibilities will include:

• Ensuring that all logistics activities are performed in a timely manner in accordance with customer requirements and our client's contractual obligations.
• Carrying out reviews of customer profiles to assess suitability and work with the operational team to implement change, as necessary.
• Working with customers on forecasting and growth plans so that planning can be implemented in order meet required targets.
• Assessing shift patterns, working days/hours to best fit customers volume and expected turnaround times.
• Daily analysis of labour tracking systems to ensure productivity targets are being achieved and staff are allocated on the correct accounts.
• Ensuring adequate resources are in place to cover planned activities including seasonal spikes in volume.
• Continually reviewing systems and procedures to maximise profitability and reduce costs.
• Ensuring that our client is fully compliant with all Health & Safety regulations and that appropriate training and risk assessments are completed.
• Arranging and attending regular review meetings with customers, as well as daily/weekly dialogue with high spend accounts.
• Assisting with the on-boarding of new customers and optimising warehouse layout.
• Attending senior management meetings and update the board on operational activity.