- Head of Inside Sales - Europe
- Wakefield/ Hybrid
About Our Client
Our client is an industry leading manufacturer within the Health & Leisure industry. With strong presence across the USA, UK & Europe, this is a newly created role focused on managing Inside Sales teams in Europe, and driving Sales Conversions within the Direct to Consumer Division11
Job Description
- Direct management of 3 managers within Inside Sales - 1x UK, 1x France, 1x Spain
- Overall leadership and responsibility for Inside Sales Teams across Europe supporting D2C Customers covering UK, France, Germany & Spain
- Create and in-still a culture of sales excellence through regular training, development and support to the team
- Improve and Drive sales conversion and sales uptake across all D2C channels including email and web enquiries
- Management of the end to end sales cycle ensuring a world class service is provided to customers during all interactions
- Build and implement a commission structure that will incentivise and drive team performance, along with supporting business wide objectives
- Develop a voice of the customer programme to ensure customer feedback is acted upon and reduce customer issues and complaints
- Create a proactive function supporting D2C customer base via both inbound and outbound channels
- Develop and implement KPI dashboard
- Create and deliver reports based on customer behaviour, Customer Service Levels, Sales Performance & Market Trends
The Successful Applicant
- Experience managing European / International Teams or markets
- Understanding of Contact Centre channels and technologies
- Proven record of delivering results within a commercially focused environment
- Ability to develop and implement a positive culture
- Strong project management skills
- Passion / Interest within Health & Fitness (desirable / non essential)
What's on Offer
This is an exciting role that will join an expansive Global business within the Health & Leisure Industry.
The Head of Inside Sales - Europe, will be based at the Wakefield site, with occasional travel required to France & Spain
Hybrid working is on offer - 3 days in office, 2 from home
Role offers a salary of up to £60,000 plus generous bonus / commissions
Contact
Zach Johnson
Quote job ref
JN-042025-6713457
Phone number
+44 113 243 7708
Job summary
- Job function
- Sales
- Subsector
- FMCG & Consumer
- Location
- Wakefield
- Contract type
- Permanent
- Consultant name
- Zach Johnson
- Consultant phone
- +44 113 243 7708
- Job reference
- JN-042025-6713457
