Save Job Back to Search Job Description Summary Similar JobsLead and build a brand-new HR Shared Services function from the ground up!Influence major HR transformation projects during a pivotal growth phaseAbout Our ClientAre you a transformative HR leader ready to shape and lead a high-performing HR Shared Services function? Do you thrive in fast-paced environments, managing complex change and embedding best-in-class HR operations?We're hiring a Head of HR Shared Services to join our clients growing HR team during a pivotal time of transformation. Based in Manchester, this role offers the opportunity to design and build a standalone HR Shared Services function that delivers efficient, compliant, and effective support across the full employee lifecycle.Job DescriptionKey Responsibilities:Design and embed HR processes that ensure operational excellence and legal complianceLead the transition of key HR functions from Group support to an internal shared service modelOversee the full employee lifecycle: onboarding, contracts, changes, offboardingOptimise and support HR systems (HCM) implementation and continuous improvementManage accurate and GDPR-compliant HR data, reporting and audit processesDeliver pensions, benefits, and payroll administrationDrive performance, SLAs, and KPIs across the shared services teamPartner closely with HRBPs and other internal teams for seamless service deliveryThe Successful ApplicantWhat We're Looking For:Proven leadership in a Head of HR Shared Services or HR Operations environmentExpert knowledge of UK employment law, HR compliance, pensions, and benefitsStrong experience with HRIS systems and process automationDemonstrated success during periods of significant organisational changeExcellent analytical skills with a data-driven approach to decision-makingConfident communicator with excellent stakeholder engagement skillsOrganised, agile, and capable of meeting tight deadlines under pressureExperience working in a digital Retail / Tech / E-com would be highly advantageousWhat's on OfferWhy Join Us?Play a critical leadership role during an exciting period of business evolutionLead end-to-end HR service delivery including HR admin, systems, employee lifecycle, benefits & pensionsDrive continuous improvement through technology, automation, and data-driven decision-makingWork closely with senior stakeholders and collaborate across HR, Recruitment, L&D, and ITBe part of a business that values compliance, governance, and best practice. Location: Manchester (Hybrid/Remote options available) Salary: Competitive + Excellent Benefits Contract Type: Full-time, PermanentContactDonna BannonQuote job refJN-052025-6737514Phone number+44 161 829 0463Job summaryJob functionHuman ResourcesSubsectorShared ServicesSectorRetailLocationManchesterContract typePermanentConsultant nameDonna BannonConsultant phone+44 161 829 0463Job referenceJN-052025-6737514
