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Head of Customer Service

City of London Permanent £60,000 - £72,000 per year View Job Description
We are searching for a dedicated and experienced Head of Customer Service to join a telecommunications company based in London. The successful candidate will possess excellent leadership skills, a passion for delivering exceptional customer service and the ability to drive the company's customer service strategy.
  • Head of Customer Service needed for a growing telecommunications business
  • Hybrid role with excellence career growth

About Our Client

This is a fantastic opportunity to join a growing telecommunications business who are known for their commitment to excellent customer service and a focus on employee development. This company has a significant presence in London and is recognised as an industry leader.

Job Description

  • Develop and implement a strategic plan for customer service
  • Manage the customer service team, including performance management and professional development
  • Drive the delivery of high-quality service across the business
  • Oversee customer complaints and ensure swift resolution
  • Collaborate with other departments to ensure a unified approach to customer service
  • Conduct regular customer service audits and reviews
  • Maintain knowledge of industry trends and best practices in customer service
  • Represent the company at industry events and forums

The Successful Applicant

A successful Head of Customer Service should have:

  • A degree in Business Administration, Management or a related field
  • Proven experience in a senior customer service role within the business services sector
  • Exceptional leadership and management skills
  • A deep understanding of customer service best practices
  • Excellent communication and interpersonal skills
  • Strong strategic planning and organisational abilities

What's on Offer

  • A competitive salary in the region of £6000 - £72000
  • Generous holiday allowance
  • The chance to lead a dedicated customer service team within a leading business services company
  • Fantastic opportunities for professional development
  • An inclusive and supportive company culture that values its employees



This is a fantastic opportunity for a Head of Customer Service to make a significant impact within a leading company. If you have the skills and experience we are looking for, we encourage you to apply

Contact
Chris Arnold
Quote job ref
JN-022025-6671385
Phone number
+44 207 269 2250

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Technology & Telecoms
Location
City of London
Contract type
Permanent
Consultant name
Chris Arnold
Consultant phone
+44 207 269 2250
Job reference
JN-022025-6671385