Head of Customer Management - Consumer Products

Manchester Permanent £50,000 - £65,000 per year View Job Description
The Head of Customer Management leads the development and delivery of customer terms and Joint Business Planning (JBP) across the UK & IrelandReporting directly to the CEO and working alongside the Head of Sales, the role is central to embedding a consistent commercial framework and building collaborative, growth-focused JBPs with key retail and wholesale partners
  • Exciting Senior Consumer Role
  • Leading Consumer Business within Category

About Our Client

My client is steeped in heritage and supplying household leading British Brands. They lead the category with innovative and design led products used in everyday living.

My Client is committed to delivering products that combine functionality, style, and durability to meet the evolving needs of their customers worldwide.

Job Description

This position balances strategic leadership with hands-on delivery: designing and implementing terms of trade, leading high-level customer negotiations, and ensuring that JBPs are structured, measurable, and aligned to corporate objectives. The role also provides leadership and coaching to the UKI Customer Management team, ensuring commercial best practice and JBP capability are embedded across the organisation.

As a senior member of the commercial team, the Head of Customer Management acts as the internal voice of the customer, ensuring that commercial strategies and JBPs deliver profitable growth, stronger partnerships, and sustainable category performance.

The Successful Applicant

  • Ideally you will be an existing Senior National Account Manager/ Controller working within non food FMCG
  • Experience managing high street, department stores, major multiples
  • Category and Data led sales
  • Experience in delivering JBP's and CPI's
  • Ideally 2 days per week in the North West

What's on Offer

Competitive Package plus opportunity to join a forward thinking, innovative consumer business.

Contact
Stephanie Lidster
Quote job ref
JN-032025-6682613
Phone number
+44 113 388 9077

Job summary

Job function
Sales
Subsector
FMCG & Consumer
Sector
FMCG (Fast Moving Consumer Goods)
Location
Manchester
Contract type
Permanent
Consultant name
Stephanie Lidster
Consultant phone
+44 113 388 9077
Job reference
JN-032025-6682613