Head of Client Services (Logistics)

The Head of Client Services (Logistics) will have of overall management of the client services teams, ensuring all customer activity and requests are managed and completed in line with customer SLA's/KPI's. Based at our client's operation in the Thames Valley, you will work closely with the Operations Manager's to ensure that good working practices are in place so that all customers receive an excellent service at all times. Key responsibilities include:

• Liaising daily with the Operations Managers and Account Manager's to ensure workflow and client priorities are being met.
• The planning and implementation of new customers with senior k and the - team.
• Building long standing, mutually beneficial business relationships with key customers and providing weekly feedback on the status of each customer.
• Managing business critical client issues or requests across the team.
• The creation and management of SLA/KPI's and SOP's for all customers and presenting a presentation deck every month.
• Drive the development of efficient and reliable operating processes which meet or exceed customer requirements in the most cost effective manner.
• Ensuring the delivery of a formal and ongoing coaching and personal development program for staff.
• Completion of special projects & tasks as directed by the General Manager.
• Improving profitability and reducing costs in any areas of responsibility (where possible).