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E-commerce & CRM Manager

London Permanent £65,000 - £70,000 per year View Job Description
This role leads global eCommerce trading and CRM strategies, driving sales, customer acquisition, and retention for a digital-first brand. It focuses on optimising the DTC website, managing promotions, and delivering a seamless customer experience while collaborating with cross-functional teams.
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  • Lead impactful eCommerce and CRM strategies for a global brand
  • Collaborate with innovative teams to drive measurable growth

About Our Client

A leading performance marketing agency based in Central London, specialising in scaling digital-first brands through innovative eCommerce, CRM, and Paid Media strategies. They work with global industry leaders to deliver measurable results and drive sustainable growth.

Job Description

  • Lead global eCommerce trading strategies, managing the DTC website and optimising the customer journey to drive sales.
  • Develop and execute CRM campaigns that enhance customer acquisition, retention, and loyalty.
  • Manage promotional strategies and ensure alignment with the brand's commercial goals.
  • Collaborate with Performance Marketing to align spend with trading peaks and product strategies.
  • Monitor KPIs, analyse trends, and report on performance to identify growth opportunities.
  • Partner with cross-functional teams to deliver seamless site experiences and manage customer initiatives.
  • Oversee loyalty programmes, lifecycle campaigns, and end-to-end CRM reporting.
  • Support site improvement projects and ensure the website remains fully optimised for trading.

The Successful Applicant

  • 5+ years of experience in eCommerce, trading, and CRM management.
  • Advanced knowledge of Shopify, Klaviyo, and GA4.
  • Strong analytical skills, with experience using data to inform trading strategies.
  • Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Knowledge of Paid Media channels, SEO, and customer lifecycle management.
  • Excellent communication and collaboration skills, with a proactive, problem-solving mindset.

What's on Offer

  • Competitive salary of up to £70,000, depending on experience.
  • Flexible working arrangements, including hybrid options.
  • Opportunities for professional growth in an innovative, high-performing team.
Contact
Georgina Nettleton
Quote job ref
JN-012025-6641844
Phone number
+442072692114

Job summary

Job function
Retail
Subsector
Ecommerce
Sector
Retail
Location
London
Contract type
Permanent
Consultant name
Georgina Nettleton
Consultant phone
+442072692114
Job reference
JN-012025-6641844