Debt Collections Office

Key responsibilities consist of:

• Managing a portfolio of debtor accounts and pursuing outstanding debts.
• Conducting thorough debtor background checks.
• Collaborating with the customer service team to achieve common goals.
• Complying with all legal and company regulations pertaining to debt recovery.
• Analyse client accounts to determine the best approach.
• Establishing contact with debtors and negotiating payment plans.
• Contact clients via telephone to discuss outstanding debts and payment options.
• Maintain accurate records of all communications and transactions in the database.
• Recording and updating debtor account information on the company database.
• Generating and sending out invoices and account statements.
• Negotiate payment arrangements that are agreeable to both the company and the client.
• Ensure compliance with relevant laws and regulations regarding debt collection practices.
• Collaborate with other departments to resolve disputes and improve collection processes.
• Maintaining professional and cordial relationships with clients.