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Customer Support Specialist (technical)

Basingstoke Permanent £35,000 - £39,000 per year View Job Description
A leading company in the consumer products industry is seeking a dedicated Technical Customer Support professional to join their UK team. The role involves providing technical assistance, managing internal customer inquiries, and ensuring high levels of customer satisfaction.
  • A market leading and international business
  • A great opportunity to help shape this brand new role

About Our Client

Customer Support Specialist (technical), Basingstoke: The client is a well-established global leader in the consumer products sector, known for their innovative and high-quality products. They are committed to delivering exceptional customer service and support. With a strong presence in the UK, they cater to a diverse range of customers, offering solutions that enhance everyday life.

Job Description

Customer Support Specialist (technical), Basingstoke:

  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot technical issues with the company's products.
  • Support basic IT queries on PC and Macs and mobile phones
  • Guide customers through step-by-step solutions to resolve their technical problems.
  • Document and track customer interactions and technical issues in the CRM system.
  • Collaborate with the technical team to escalate and resolve complex issues.
  • Conduct follow-ups with customers to ensure their issues are fully resolved.
  • Assist in the development of technical support documentation and FAQs.
  • Stay updated on the latest product features and technical advancements.

The Successful Applicant

  • Proven experience in a technical support or customer service role.
  • Potentially from a 1st or 2nd line IT support or a technical customer service role
  • Knowledge of PC and Macs and excellent systems skills
  • Strong technical aptitude and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to explain technical concepts to non-technical customers.
  • Proficient in using CRM software and other support tools.
  • Highly organised with strong attention to detail.
  • A customer-centric mindset with a passion for delivering exceptional service.
  • Flexibility to work in a fast-paced and dynamic environment.

What's on Offer

Salary of circa £35,000 to £39,000 plus excellent package.

Contact
Mark Norrish
Quote job ref
JN-022025-6679193
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
Basingstoke
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-022025-6679193