Save Job Back to Search Job Description Summary Similar Jobs15 months maternity coverERP system experience is essentialAbout Our ClientThis organisation is a medium-sized entity within the manufacturing industry, known for its robust operations and commitment to delivering quality products and services. They pride themselves on fostering a collaborative and goal-driven work environment.Job DescriptionAct as the primary point of contact for customer queries and concerns, ensuring timely and effective resolutions.Coordinate with internal teams to process orders, track shipments, and manage returns efficiently.Maintain accurate records of customer interactions and update internal databases as needed.Assist in preparing reports and documentation to support business operations.Monitor and follow up on outstanding issues to ensure customer satisfaction.Provide administrative support to the team, including scheduling meetings and managing correspondence.Identify opportunities to improve processes and enhance the customer experience.Booking transport to meet the required delivery dates as per contractual terms.Negotiating with logistical service providers to secure transportation at a competitive price.Invoicing orders aligned with the Sales contract and Company compliance.Preparing shipping documents, including export documentation.The Successful ApplicantA successful Customer Support Coordinator should have:Experience in a customer support coordinator or administrative roleExperience with ERP is essentialStrong organisational skills and the ability to manage multiple tasks simultaneously.Excellent communication skills, both written and verbal.A proactive approach to problem-solving and attention to detail.Proficiency in using office software and customer management tools.A customer-focused mindset with a commitment to delivering high-quality serviceWhat's on OfferHybrid working arrangements to promote work-life balance.The opportunity to work in a collaborative and supportive team environment.Access to company benefits and resources.ContactGeorge AdlingtonQuote job refJN-072025-6797398Phone number+441622604512Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationAylesfordContract typeTemporaryConsultant nameGeorge AdlingtonConsultant phone+441622604512Job referenceJN-072025-6797398
