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Customer Support Advisor

Oxford Permanent £25,000 - £26,000 per year View Job Description
As a Customer Support Advisor, you will play a vital role in delivering exceptional service to clients within the business services industry. This permanent position in Oxford involves managing customer queries and ensuring a seamless experience from start to finish.
  • Parking on site
  • career progression Immediate start

About Our Client

This small-sized company operates in the business services industry, providing tailored solutions to meet client needs. With a professional approach and a focus on quality, the organisation has established itself as a trusted partner in its field.

Job Description

  • Respond promptly and professionally to customer queries via email and phone.
  • Maintain accurate records of client interactions and update internal systems accordingly.
  • Assist customers with troubleshooting and resolving issues effectively.
  • Collaborate with internal teams to ensure timely resolution of client concerns.
  • Identify opportunities to improve customer support processes and contribute to their implementation.
  • Provide detailed product or service information to customers when required.
  • Ensure all customer interactions align with company policies and guidelines.
  • Support the team in achieving customer satisfaction targets and KPIs.

The Successful Applicant

A successful Customer Support Advisor should have:

  • Previous experience in a customer service or support role within the business services industry.
  • Strong communication skills, both written and verbal, with attention to detail.
  • Proficiency in using customer relationship management (CRM) systems or similar tools.
  • A proactive attitude towards problem-solving and customer satisfaction.
  • The ability to multitask and manage time efficiently in a fast-paced environment.
  • A professional approach and a commitment to providing outstanding service.

What's on Offer

The successful Customer Support Advisor will receive:

  • A competitive salary of approximately £25,000 to £26,000 per annum.
  • Opportunities for career development within the business services industry.
  • A supportive and collaborative working environment in Oxford.
  • Access to company benefits and resources.
  • A permanent role with stability and growth potential.



If you are passionate about customer service and are looking for a rewarding role as a Customer Support Advisor in Oxford, we encourage you to apply today!

Contact
Alfie West
Quote job ref
JN-092025-6826618
Phone number
+44 186 520 8473

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Oxford
Contract type
Permanent
Consultant name
Alfie West
Consultant phone
+44 186 520 8473
Job reference
JN-092025-6826618