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Customer Services Team Leader

Cardiff Temporary £200 - £300 per day View Job Description
The role of a Customer Services Team Leader in the financial services sector requires exemplary interpersonal skills, a customer-centric approach, and a proven track record in team leadership. Located in Cardiff, the successful candidate will manage a team within a bustling customer service department, ensuring the delivery of high-quality financial services.
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  • Be part of a motivated team in an exciting operations environment
  • Excellent pay rate with the possibility to go permanent

About Our Client

Our client is a highly esteemed entity within the financial services sector. With over 10,000 employees, they have a substantial presence across multiple regions. They are known for their commitment to innovation, quality service, and professional growth.

Job Description

  • Lead and manage a customer service team to deliver high-quality financial services.
  • Develop and implement customer service protocols and standards.
  • Handle escalated customer complaints and resolve issues promptly.
  • Monitor team performance and provide feedback for improvement.
  • Facilitate training and development programmes for team members.
  • Collaborate with other team leaders to achieve departmental goals.
  • Ensure compliance with industry regulations and company policies.
  • Report to senior management on team performance and customer feedback.

The Successful Applicant

A successful 'Customer Services Team Leader' should have:.

  • Previous experience in a team leader role ideally within the financial services sector.
  • Strong leadership and people management skills.
  • Excellent problem-solving abilities and a customer-focused approach.
  • Proficient in using customer service software and CRM systems.
  • Knowledge of financial services industry regulations and standards.

What's on Offer

  • A competitive salary in the range of £200-£300 per day depending on experience.
  • Hybrid Working
  • A supportive and professional work environment in Cardiff.
  • Opportunities for professional development and growth.
  • The chance to work in a bustling customer service department within the financial services industry.



We encourage all suitable candidates, excited about the opportunity to make a significant impact in a reputable company, to apply.

Contact
Anna Gunnarsson
Quote job ref
JN-012025-6640862
Phone number
+442920642042

Job summary

Job function
Business Support
Subsector
Call centre
Sector
Financial Services
Location
Cardiff
Contract type
Temporary
Consultant name
Anna Gunnarsson
Consultant phone
+442920642042
Job reference
JN-012025-6640862